Lufthansa Cargo has received the "Best Airline Customer Care" award for customer service in the international airfreight industry. The accolade was presented at international Air Cargo Week based on the votes of international forwarders and shippers.

"We are immensely pleased at winning this award," said Andreas Otto, member of the Executive Board Product and Sales of Lufthansa Cargo at the gala awards ceremony in Munich, Germany."In recent years we have worked very hard on improving our quality and expanding our services. The 'Customer Care' prize shows that customers appreciate our efforts," he said.



In an earlier speech made by Lufthansa Cargo chairman Carsten Spohr at the Air Cargo Europe conference staged at the Munich exhibition, he noted that making growth profitable in the international aviation industry is becoming increasingly difficult.



Turning to the ecological challenges, the Lufthansa Cargo chief pointed out that "the Lufthansa Group has reduced specific fuel consumption by 30 per cent since 1991. Lufthansa Cargo has also made a contribution to that by operating one of the industry's youngest and most fuel-efficient long-haul fleets."