Lufthansa Cargo is planning to significantly expand its market position in the special freight segments 'live animals', 'valuable cargo', 'airmail' and 'temperature-sensitive goods'. To this end, it is bundling its competencies into separate units. The new Competence Centers will give Lufthansa Cargo customers access to specialist teams
"We are substantially improving our customer service. Our customers can contact our expert teams about any issues and will receive support along the entire transport chain," said Dr. Andreas Otto, member of the Lufthansa Cargo Executive Board responsible for Marketing and Sales. With the new Competence Centers, Lufthansa Cargo will be excellently positioned vis-┐-vis its international competitors in the strong growth market segments."
Karl-Heinz Köpfle, Lufthansa Cargo Executive Board member responsible for Operations said, "The Competence Centers will allow us to focus even more closely on the quality of the individual segments and to offer our customers a product that is exactly tailored to their needs."
