Finnair receives Cargo 2000 certification
Source:aircargoweek 2013-12-25 11:35:00
The certificate requires the completion of five standardised stages that guides the dispatch and delivery of freight, actively notifying customers throughout the process with milestone measurement. Finnair Cargo's managing director, Juha Jävinen says, "We are happy to be part of this industry initiative that promotes harmonised processes and standards for airlines and forwarders, with the objective of producing quality improvements on a continuous basis".Once received, the shipment is logged online and a Shipment Acceptance is sent out, followed by a confirmation that the shipment left. The shipment is then tracked by a Flown as Planned Indicator that informs the user of the status of the process. A confirmation of arrival is sent from the destination's handling agent and after that, a confirmation of when the consignee can collect the shipment.A key difference of this initiative compared to other tracking and tracing systems is the Cargo 2000 route maps. A route is created when the booking is accepted, giving the sender personalised information for each step of the shipment. This includes cut off times for each stage, and in the event of a delay, an alert message is automatically issued. The information recorded includes, flight bookings, checkpoints and timestamps required for each phase, to continually verify the progress of the freight's movement.Finnair is one of 31 airlines to adopt the system, to enhance service delivery by improving the airfreight process and using alert systems to accurately inform customers of their goods' progress.The company has confirmed they will be looking to further develop in order to achieve phase two of the programme.Cargo 2000 is a non-profit members association sponsored by the International Air Transport Association and aiming to standardise airfreight movement. It has three phases, with one focused on airport-to-airport arrival, phase two on door-to-door arrival and a third, which gives the sender greater control with smart scanning and a cycle control framework.