THE International Cargo Centre Shenzhen (ICCS) completed a Cargo 2000 audit for its ground handling operation.



ICCS is the first Chinese company to do so and has since invested in additional staff training and further upgrading of its operational processes and customer service to meet Cargo 2000’s requirements. It was required to upgrade its existing quality management system to cope with all C2K requirements, including compiling a Cargo 2000 quality manual.



Ulrich Huesson, senior manager customer relations and operations at ICCS, said: “We joined Cargo 2000 to underline our commitment to quality and to show potential customers that we are ready to provide ground handling services according to the C2K standards. We currently handle cargo for four Cargo 2000 members and they clearly see the importance of Cargo 2000 performance and monitoring. Many other airlines are keen to learn more about C2K and are likely to join.



“We have already seen many benefits from membership of Cargo 2000, including the establishment of an even more professional quality system that has proven to be effective for many C2K members, the ability to exchange ideas and knowledge with industry partners and the opportunity to play an active part in the development of Cargo 2000.”