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Changi Airport Group awards 23 service excellence honours

Source:transportweekly 2014-2-25 10:01:00

Singapore's Changi Airport Group (CAG) has bestowed 23 awards across five categories for outstanding service contributions in 2013 at its Annual Airport Celebration ceremony, according to Shipping Gazette.
Transport Minister Lui Tuck Yew presented the awards for Service Personality of the Year, Outstanding Service Staff, Outstanding Service Team, Outstanding Custodial Staff, and Service Partner of the Year.
Said Changi Airport Group CEO Lee Seow Hiang: "Stalwarts in the airport community would remember that Changi Airport honoured its first Personality of the Year award recipient in 1994, exactly 20 years ago.
"Since then, we have had the privilege of recognising an outstanding individual every year for his or her exceptional commitment to serving our passengers well. We are proud of this year's recipient, Tan Beng Luan."
Ms Tan is the duty manager of SATS Ltd, who has received a top service award for the fifth time in her 33-year career in the aviation sector.
Said Mr Lee: "We thank the award recipients across all categories this year and also salute the tens of thousands of silent service heroes who have contributed tirelessly to making Changi Airport what it is today."
Award recipients were selected based on the extent to which they had gone beyond the call of duty to assist passengers, as well as for their initiative, resourcefulness and creativity in handling difficult situations.
The Service Partner of the Year award went to Certis CISCO Aviation Security (CAS) for its commitment to service excellence and staff development. CAS manages a team of 2,200 aviation security officers at the airport.
The Outstanding Custodial Staff (Gold) award was received by Customer Service Officer Wilson Parking Singapore, Mr Thirumurugan s/o Kathiravelu.
There were two individual recipients for the Service Staff (Gold) award: Changi Experienced agent, P-Serv Pte Ltd, Lara Christian Mark Balansag, as well as Service Operation supervisor, Certis CISCO Aviation Security Pte Ltd, Haresh s/o Chandran.
Two parties received the Service Team honour, Operations Officer, Certis CISCO Aviation Security Pte Ltd, Seow Raly, and Duty Terminal manager, Changi Airport Group, Gareth Chua Eng Kwee.