FedEx Express today announced the official opening of its expanded customer service center in Wuhan, the capital city of Hubei Province in central China.
The new customer service centre has been upgraded to serve international express customers in east China and domestic time-definite customers throughout the country.
The new facility - which has the capacity to expand with business development needs ¨C has employed 95 additional customer service representatives (bringing the total to 200) and is equipped with the advanced Cisco IPCC system to ensure high quality voice clarity and improved customer experience.
The call system allows the three FedEx call centres in Wuhan, Beijing and Guangzhou to take calls from each other when any one of them is over capacity.
"The new call center gives us the capability to support the evolving needs of our customers in mainland China, who depend on fast and reliable express services to compete effectively domestically and in the global marketplace," said David Cunningham, FedEx Express Asia-Pacific president.
Established in May 2007 when FedEx launched domestic services in China, the Wuhan customer service centre was originally designed to serve domestic time-definite customers.
As a result of the expansion, the centre will now assist customers in east China with all aspects of their international and domestic shipping needs, from pick-up to delivery to the consignee's doorstep.
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