KONE has successfully secured a five-year contract extension to maintain equipment for people and goods movement at all Heathrow Airport Limited terminals, including the new Terminal 2 building. KONE's around the clock service will aid the smooth and efficient flow of an estimated 72 million passengers per year in the terminals.
Heathrow Airport Limited has recognized KONE as being the service provider of choice and commissioned it to maintain over 1,000 elevator, escalator and autowalk units across all of its terminals. The new maintenance contract which also covers the new Terminal 2 - Queen's Terminal will continue through 2019.
KONE was selected as the service provider of choice for Heathrow Airport Limited due to it consistently delivering an excellent people flow experience for passengers and service quality management. KONE's performance is published on a monthly basis across the airport and currently has a 99.7% equipment availability rate.
"I am proud that our long-term partnership with Heathrow Airport continues. It is a magnificent achievement to be awarded the contract to maintain all the equipment," said Michael Williams, Managing Director for KONE in Great Britain. "Heathrow is internationally renowned for being one of the busiest transportation hubs in the world. To be assigned the service provider of choice and to help passengers move around efficiently and comfortably is a huge credit to our team."
Over the years, KONE has modernized and supplied new elevators, escalators and autowalks to Heathrow Airport. KONE has been providing maintenance services to Heathrow Airport since 1990. Upon completion of the new contract KONE will have been providing maintenance for 29 years.
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