Two North American airlines are moving to put customer-specific pricing information on-line. America Airlines Cargo has run a pilot programme with a large client to provide electronic rate information and is using the web as a second avenue of approach, while Air Canada Cargo is concentrating on making contract rates and spot prices available through its booking portal.
AA Cargo has opted for a two-pronged strategy to give its customers rate information electronically. It has worked on a worldwide basis with one major customer who gets his specific rates in Exel format, which is easier to use than a 200-page PDF-file, said Robin Mitchell, manager of cargo revenue management.
"They can upload that information into their own system," she added."E-rates'', as this vehicle is called, is a standardised format that can be used with any customer, regardless of size, she added.
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