Virgin Atlantic, the UK-based long haul airliner, has renewed its managed services contract with Tata Consultancy Services till 2011. Under the renewed agreement, TCS will continue to manage Virgin Atlantic's global end-to-end IT systems, including a 24x7 service desk, infrastructure and application support services.
The company also manages Virgin Atlantic's relationships with other third party IT vendors to ensure a cohesive approach to the airline's IT ecosystem, according to a news release issued by TCS. The travel and transportation sector is emerging as a key vertical for TCS, generating four of the company's total $5.7 billion revenues in the financial year 2008.
TCS launched a dedicated Travel & Hospitality Innovation Lab in 2007 to help airlines enhance customer experience and differentiate themselves in an era of increasing competition and new distribution models. The TCS scrip was down by 2.33 per cent to close at Rs 943.7 on the BSE today.
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